Customer Support Officer
Wellington City Council
Kia mahi ngātahi mō Pōneke mō tōna āpōpō - Working together for Wellington's future
Āu ake mahi - What you'll do
We're on the lookout for our next Customer Support Officer to join our Parking Services team. This role is an exciting multifunctional role that will work across the full range of services provided by the Customer Support Team.
You will be working with members of the Pōneke community who are appealing an infringement, requesting permits and parking coupons. You will be a calm presence for these members of the community, ensuring that their query is resolved quickly and efficiently.
Your responsibilities will also include the following:
- Using the appropriate legislation and judgement to resolve and respond to enquiries, complaints, appeals and requests for information in relation to parking infringements
- Ensuring customers are provided with clear and correct information
- Issuing parking permits in a timely manner, ensuring an up-to-date parking permit database is kept
- Providing administrative support to the wider Parking Services team as required
Ngā tohu me ngā wheako - Qualifications and experience
We're looking for someone who brings:
- Strong written and verbal communication skills
- Proven experience correctly interpreting legislation to make informed decisions
- High level of problem solving and decision-making skills
- Extensive experience in an administration role, particularly working with members of the public by both written and verbal communication
The salary range for this role is $63,029 - $74,151 and appointment will be dependent on relevant skills and experience.
Nōu te rourou - What's in it for you
Working for the Council offers you a range of benefits including five weeks annual leave, flexible working options, health and wellbeing support, Council staff discounts and a range of learning and development programmes and opportunities.
View our Employee Value Proposition Video to see what our employees say about working at WCC.
Diversity:
We want your application to enable you to portray the real you. Skills are gained across many areas of our life, not just formal employment. If you can demonstrate the skills listed in the advert through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
We welcome applications from all people and like our workforce to reflect the diverse communities we serve.
Accessibility Support:
We want to make sure any accessibility requirements you may have, are well supported so the selection process is equitable for everyone. Please let us know if there are any adjustments or support, we can offer to make our process more accessible to you by emailing: recruitment@wcc.govt.nz
Applications close on Sunday, 28 September 2025.
Please note that we may engage with applicants prior to the vacancy closing and/or close applications ahead of this date so we encourage you to submit your application as soon as possible.
All applications must be submitted online - we will not accept emailed applications.
All applicants must have the right to work in New Zealand.
If you have questions, please contact Stuart Wheeler, Service Manager Customer Support, Stuart.Wheeler@wcc.govt.nz
