Clinic Administrator
TBI Health
About TBI Health
At TBI Health, our mission is simple: to help people recover from pain, illness, and injury. Since 2001, we’ve grown into a leading New Zealand-owned provider, and since 2016, we’ve proudly partnered with Southern Cross to ensure clients receive the right help at the right time.
We offer a supportive work environment focused on staff wellbeing, professional growth, and exciting new service opportunities. As a Te Tiriti partner, we’re committed to equity, especially for Māori, and to creating a workplace where everyone feels valued. Be part of a team delivering personalised, high-quality care for Aotearoa’s diverse communities.
About the Mahi (Role)
Do you enjoy helping others and creating a warm, welcoming environment? Are you organised, detail-focused, and quick to learn new systems?
We are looking for an exceptional Clinic Administrator to join our Gisborne Clinic in a part-time role. You will be one of two Clinic Administrators, working together to keep the clinic running smoothly and ensuring a great experience for our clients and team. This position is for 17 hours per week, worked across Thursdays and Fridays.
You will support our clinical team and help keep the clinic running smoothly. Full training and ongoing support will be provided by the Gisborne Clinic Manager and Administration Team Leader.
In this varied and rewarding role, you will:
- Greet and assist patients
- Manage bookings and referrals
- Handle invoicing and clinic supplies
- Support ACC, insurer, and third-party admin tasks
- Be a key point of contact for clients and the team
About the Gisborne Team
Join a supportive, close-knit team of Physiotherapists and an Exercise Consultant who collaborate with a wider network of health professionals—including Orthopaedic Specialists, Psychologists, Counsellors, and Pharmacists—to deliver high-quality, integrated care.
You will work in a modern, purpose-built clinic near Balance Street Village—home to great coffee, local eats, and everything you need for a great workday.
Our Gisborne team is committed to health equity and continues to strengthen partnerships with Māori health providers and local iwi. Building cultural capability is a key part of our mahi, and we’re proud of the meaningful impact we’re making in the Tairāwhiti community.
About You
Our ideal candidate will be someone who has a great attitude and can provide excellent customer service!
Two years of administration experience is desirable but not essential.
To be successful in this role, you will have:
- A genuine interest in working in healthcare
- Able to demonstrate empathy with clients
- A positive and helpful attitude
- Excellent customer service with the ability to communicate well internally and externally
- Computer proficiency skills and accurate data entry
- Strong organisational and problem-solving skills
- Ideally, an understanding of Tikanga and commitment to developing cultural competence in Te Ao Māori
Benefits of joining TBI Health
For your shared passion and commitment to TBI Health and its goals, we have the following to offer you:
- Work alongside an experienced, supportive team of health professionals.
- Comprehensive training, including sessions on incorporating Māori tikanga.
- New Zealand-owned company committed to community wellbeing.
- Conveniently located near Balance Street Village.
- Wellbeing allowance: $100 (<20 hours/week).
How to Apply
Applications close: Friday 11th July 2025
Please include a cover letter with your application. All correspondence will be confidential.
We welcome applicants from diverse backgrounds who meet the role’s criteria. If successful, you’ll be invited to an interview and can share any cultural or accessibility needs for support.
For questions, contact Gisborne Clinic Manager Phil Watson on 027 303 2502 or phil.watson@tbihealth.co.nz.
We may fill this role before the closing date, so please apply early if this sounds like the opportunity you’ve been waiting for!
Please note that only candidates with the legal right to work in New Zealand will be considered for this role.
Apply Now
