Service Desk Consultant | Mātanga Tēpu Ratonga
Statistics NZ
Service Desk Consultant | Mātanga Tēpu Ratonga
Join an organisation contributing to meaningful outcomes, About Aotearoa, for Aotearoa - data that improves lives today and for generations to come.
About Us | Ko mātou
Stats NZ | Tatauranga Aotearoa is a Central Government employer of 1200+ people across Aotearoa. We provide data and statistics to support the decisions of Government, Māori and Iwi organisations, businesses, NGOs, and New Zealanders. Our work is About Aotearoa, for Aotearoa - data that improves lives today and for generations to come. We welcome every gender, ethnicity, ability, religion, age, and background and encourage all our people to be their authentic selves.
What's in it for you? | Ngā hua ka riro ki a koe
We encourage you to go to our careers site to learn more about the Way We Work at Stats NZ and also check out our benefits. We want working for us… to work for you!!
Starting salary: $59,846 - $69,368 + superannuation
Other benefits of joining Stats NZ include:
- Balance life and work commitments
- Develop and grow your career (coaching, training, study support, secondments)
- Contribute to meaningful work that makes a difference to all people in Aotearoa
- 3 extra annual leave days (taken during Christmas office closure)
- City based offices that cater to a variety of working styles and needs
The role | Te tūnga
This permanent role is based in Christchurch. Reporting to the Service Desk Team Leader, you will be part of a wider Technology Services Operations. Your Focus will be to providing high quality, effective customer service to our internal Stats NZ staff and working closely with our vendor partners. You will be the first point of contact for IT related inquiries within our organisation and provide comprehensive support for all logged tickets, whether reported via email, portal, phone, or face-to-face interactions.
What you bring | Nōu te rourou
We understand transferable skills can come from experience gained from outside of work. We encourage you to be you in your application.
We are committed to diversity, equity, inclusion and lifting our cultural capability. You don't need to be knowledgeable in all these areas already, but you do need to be on board with learning and have a genuine interest and willingness to grow on this journey with us.
Tell us about yourself in your cover letter, what attracted you to this role, and what you would bring to Stats NZ.
We are looking for a passionate, customer-focused Service Desk Consultant to provide Level 1 support. Your responsibilities will include responding to and resolving incidents and service requests, as well as addressing hardware and software faults related to end-user devices.
Key Requirements:
- Customer services focused and ensuring customer satisfaction
- Minimum 1+ years' experience in Service Desk roles
- Proficiency in IT Service Management (ITSM) tools and software
- Knowledge of incident, problem, and asset management
- Familiarity with knowledge management and ITIL practices
- Strong communication and interpersonal skills
- Empathy and patience when dealing with users' issues
- Analytical thinking to diagnose and resolve technical issues
- Ability to prioritize and manage multiple tasks efficiently
- Experience working in a collaborative environment
- Strong organisational and time management skills
- Attention to detail and accuracy in logging and tracking incidents
- Flexibility to adapt to changing technologies and processes
- Willingness to continuously learn and improve skills
How to apply | Me pēhea te tuku tono
If this sounds like you, click on the Apply now button to be redirected to the application page on our careers site. The position description is located on the right-hand side of the page.
We will be screening applications as we receive them to move swiftly to interview. You may be asked to complete a pre-interview screen via phone or video. Please let us know in your application if we need to make any specific accommodations during our process.
Please reach out to recruitment@stats.govt.nz if you have any questions.
You must have the right to live and work in Aotearoa New Zealand. Background and various pre-employment checks are part of our recruitment process.
Note to Recruitment Agencies: unsolicited CVs will not be accepted.
Apply Now
